Payment Methods

The kits are ideal for creative adults and teens aged about 14 and up. Perfect for craft lovers who enjoy working with small details.

No, the kits are suitable for beginners as well. They come with clear instructions—patience and a bit of dexterity are all you need.

Depending on the kit, the crafting time ranges from 5 to 20 hours. Many customers build in several sessions — it’s perfect as a relaxing hobby.

Yes, our craft kits make excellent gifts.

When assembled carefully, they are very sturdy and long-lasting — especially if you add a dust protection box.

All kits include laser-cut materials, glue, LED lighting (batteries not included), tools (e.g., tweezers), paints, brushes, and an instruction manual.

Most kits range from intermediate to advanced difficulty. Recommended for ages 14 and up.

LED lights are included. Batteries (usually 2× AAA) are not included for safety reasons.

Available items include cutting mats, tool sets, dust protection boxes, and decorative add-ons.

Yes, absolutely! Many customers paint parts or enhance them with their own creative ideas.

Usually 2× AAA batteries. Details can be found in the respective product description.

Yes. If something is lost or damaged, simply contact customer service — we’ll help you quickly.

A cutting mat, craft knife, fine tweezers, small pliers, and optionally super glue are recommended.

Yes, they are energy-efficient, generate very little heat, and last for many hours.

Just contact our customer service — we’ll send you the correct instructions as a PDF.

Via our contact form, by email, or through social media — we usually respond within 24 hours.

As long as it hasn’t been shipped yet, changes can be made — please contact us as soon as possible.

Yes! There are regular promotions — for example through our newsletter or on social media.

During the checkout process or via “My Account” — you can also view your orders there.

Yes, we use secure and eco-friendly packaging to ensure your kit arrives safely.

Nationwide within the USA usually 2–5 business days!

We ship within the USA and to additional EU countries — see the shipping information for details.

We ship using USPS, UPS, FedEx, and DHL. You’ll receive a tracking number.

Nationwide within the USA, we ship everything for FREE!

Yes — for all shipping methods we automatically send a tracking number by email as soon as your order has been handed over to the carrier. You’ll then receive, for example, a USPS tracking link so you can follow your shipment.

14 days right of withdrawal from the day you receive the goods — see the return policy for details.

Contact customer service — we’ll send you all the information for the return and, if needed, a return label.

The return is free for you — we cover the full cost, regardless of the reason for the return.

After we receive the returned item, the refund is usually processed within a few business days.

Please document it with photos and send them to our customer service — we’ll quickly arrange a replacement or a refund.

We accept all common payment methods, including credit cards, PayPal (invoice & installment payment), Klarna (invoice & installment payment), instant bank transfer, Apple Pay, and Google Pay.

Yes, through Klarna you can conveniently pay by invoice. You’ll receive the invoice by email from Klarna and have up to 30 days to pay.

PayPal also offers “Pay Later” options, allowing you to split your payment into installments.

Yes, Klarna offers strong buyer protection and secure payment processing. Your data is protected and not shared with Hobbynella.

In this case, you’ll be notified automatically and can either try the payment again or choose another payment method.

Yes, you’ll automatically receive an order confirmation and the invoice by email. For payments via Klarna, billing is handled directly by Klarna.